Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
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Dna Policy
Open the link below to view
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Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
We realise that occasionally things do not go as smoothly as we would like. If you think this has happened to you please contact , our practice manager, Barbara Sawyer, or your doctor if necessary who will help to sort the problem out.
NHMP Complaints Procedure
Social Media Posts
Notting Hill has a robust Complaints Procedure a copy of which is available to download on this website or can be obtained from Reception. Patient are encouraged to discuss, either formally or informally, any issues which they might have with their treatment in the Practice.
The use of Social Media to make derogatory comments about either our services or individual staff members will not be tolerated and may result in the immediate removal from our Practice List.
We regularly monitor all posts on social media and would encourage any patient to screen shot and or inform us of any such negative posts.
Private Referrals
Please be aware in line with guidance to us from the Health and Social Care Strategic Planning and Performance Group (SPPG), we have been advised the information below is printed on all our private referrals.
- That any medications recommended are used in line with BNF and NI formulary
- That any Red or Amber drugs are issued from a private prescription from yourself as NI Shared Care Guidelines only apply to NHS practice. The same applies for medications used off license.
- That requests for blood tests or other investigations are organised within your service and managed/ followed up by you.
- That you make any onwards referrals to both private or NHS colleagues.
- That the outcome of the consultation and any subsequent investigations or treatments are communicated promptly back to ensure the GP record is complete.
- That there is a clear mechanism for follow up and that the patient is aware of this.
We hope adhering to these will reduce the time we and our staff spend dealing with queries and hence improve access to GP services to all of our patients.